You can request deletion from the app or by email, without reinstalling MIVELLE. This page explains how to submit a request, verify ownership, and understand the effect on photos and unused credits.
Request deletion
This page is for Mivelle: AI Photo Studio, displayed in the app as MIVELLE, developed by Nguyễn Đức Minh (DreamTech.VN).
In the app: Profile → Delete account → sign in again with the same Google account → confirm.
By email: minhnd.dreamtech.vn@gmail.com
Subject: MIVELLE account deletion
Send your request from the email associated with your MIVELLE account. We will verify ownership before processing it. Email requests are handled by support and are not automatically completed by visiting this page. Do not send your password, payment-card details or purchase tokens. If you cannot access the account email, contact support to discuss verification.
What is deleted
- Your Firebase sign-in account and profile.
- Your private server-side generated images, recovery metadata and task records.
- Your image reports, report messages, evidence images and report quota records.
- On the device accepting an in-app request: that account's indexed My Creations and associated working files, pending tasks and image caches.
An accepted in-app request immediately blocks further account use. Server cleanup runs after a waiting period to allow in-flight work to finish, and retries if a step fails. Deletion is not instantaneous. An email request must first be verified and queued by support. For progress or a failed local cleanup, contact us.
What is retained or outside this process
Limited purchase receipts, purchase tokens, technical account identifiers, credit balances/lots and usage, refund, dispute and deletion records are retained for transaction reconciliation, dispute handling and fraud or purchase-replay prevention. They are not anonymous and currently have no fixed automatic expiry. We keep them as necessary for those purposes or applicable obligations; you can request a review.
Exported photos, shared copies, files on other devices and Android-managed backups are not automatically erased. Provider-held service logs and Analytics information follow separate retention rules. A verified web request removes server data but cannot remotely clear every device's local storage.
Credits and purchases
Account deletion permanently ends access to unused credits and does not automatically refund purchases. If you want to request a monetary refund, review Google Play's refund process or contact support. Deleting a local photo, signing out, clearing app data or uninstalling does not submit an account-deletion request.
Read the Privacy Policy for full retention details and the Terms of Service for credit conditions.